You can chat with us on freenode either using your IRC client by joining #openaos or you can use our web chat:
Please be patient! Although we are quite active it can easily take an hour or even more until someone reacts – after all we do have real lives and need sleep occasionally.
However, if you require help pertaining to the stock (unpatched) firmwares please bear in mind that the above is not a support channel. Archos official firmware support is located in #archos on irc.freenode.net (webchat)